Using the Request service and End rental quick actions, what happens after you submit, and other ways to reach us.
When something needs attention — a noisy dryer, a swap, a pickup — the fastest route is the quick actions right on your account home.
Requesting service or a swap
- Open your account. With an active rental, you'll see two tiles under the greeting — tap Request service.
- If you have more than one rental, pick Which rental?
- Under What do you need?, choose:
- Something's wrong with my equipment — then pick what's wrong and describe the issue. The more detail the better: when it started, any sounds, smells, leaks, or error codes.
- Request a swap — then pick why (wrong size, different model, and so on) and tell us what you're looking for instead.
- Tap Submit request. You'll see a confirmation that it went through.
Ending a rental
The End rental / pickup tile files a cancellation request — pick the rental, a reason, and your preferred pickup date, and we'll reach out to confirm the actual pickup. Details in Returns and cancellations.
What happens next
Your request goes straight to our operations queue — the same small team that delivered your equipment. We'll follow up by text or email to schedule a time that works for you. Normal wear-and-tear repairs are part of renting: if a rented unit breaks down under normal use, we fix it or swap it at no charge.
Other ways to reach us
Your account home ends with a Need help? section showing our phone number and email — text, call, or write any time. Texting is usually the fastest reply. Replying to any receipt or confirmation email works too, and the contact form is always open.
For the full picture — including billing questions and what's covered — see Getting help and support.