The emails and texts we send, how to keep your contact info current, and your profile settings.
We keep you posted by email and text at the important moments — and keeping your contact info current is what makes sure those messages reach you.
What we send, and when
You'll hear from us at the moments that matter:
- Order and agreement — confirmation when you reserve, and a copy of your signed rental agreement by email.
- Delivery — a booking confirmation with your install date and time, including a calendar invite.
- Billing — a heads-up before each renewal, an emailed receipt after every successful payment, and an alert by text or email if a payment fails.
- Service — scheduling updates when you've requested a repair, swap, or pickup, and occasionally a quick link to rate a visit afterward.
We send what your rental needs and skip the rest — no newsletters disguised as notifications.
Updating your contact info
Everything we send goes to the email, phone, and address on your profile, so keep them fresh:
- Open your account and scroll to Profile & payment.
- Tap Edit profile.
- Update any section — Name, Email, Phone, or Address — and save.
Changing your email here changes where receipts and confirmations arrive and the address you sign in with, so double-check the spelling. Your profile photo can be updated too — tap the photo itself.
Other preferences
- Password — set or change it from Edit profile, under Password. (You never need one — the emailed sign-in code always works.)
- Language — if a language option is shown on your account page, you can switch the portal's language there.
Moving?
If your rental is moving with you, don't just update the address — contact us first so we can help with the move and keep your service area coverage straight.