# Getting help from your account

Using the Request service and End rental quick actions, what happens after you submit, and other ways to reach us.

When something needs attention — a noisy dryer, a swap, a pickup — the
fastest route is the quick actions right on
[your account home](/account).

{% video title="Requesting service from your account" todo="record" /%}

## Requesting service or a swap

1. Open [your account](/account). With an active rental, you'll see two
   tiles under the greeting — tap **Request service**.
2. If you have more than one rental, pick **Which rental?**
3. Under **What do you need?**, choose:
   - **Something's wrong with my equipment** — then pick what's wrong and
     describe the issue. The more detail the better: when it started, any
     sounds, smells, leaks, or error codes.
   - **Request a swap** — then pick why (wrong size, different model, and
     so on) and tell us what you're looking for instead.
4. Tap **Submit request**. You'll see a confirmation that it went through.

{% screenshot alt="The Request service form with the What do you need picker" caption="One form covers repairs and swaps" todo="capture" /%}

## Ending a rental

The **End rental / pickup** tile files a cancellation request — pick the
rental, a reason, and your preferred pickup date, and we'll reach out to
confirm the actual pickup. Details in
[Returns and cancellations](/docs/renting-with-us/returns-and-cancellations).

## What happens next

Your request goes straight to our operations queue — the same small team
that delivered your equipment. We'll follow up by text or email to
schedule a time that works for you. Normal wear-and-tear repairs are part
of renting: if a rented unit breaks down under normal use, we fix it or
swap it at no charge.

{% callout type="note" title="No ticket numbers to track" %}
There's no support-ticket screen to watch — once you submit, the follow-up
happens over text or email. If you haven't heard from us within a business
day, nudge us with a text or call.
{% /callout %}

## Other ways to reach us

Your account home ends with a **Need help?** section showing our phone
number and email — text, call, or write any time. Texting is usually the
fastest reply. Replying to any receipt or confirmation email works too,
and the [contact form](/contact) is always open.

For the full picture — including billing questions and what's covered —
see [Getting help and support](/docs/renting-with-us/support).

[Open your account](/account){button}