# Resetting your password

The forgot-password flow from start to finish — and what to do if the reset email never shows up.

Forgot your password? Two minutes and you're back in. And remember — you
can always skip passwords entirely and sign in with an emailed code
instead.

{% video title="Resetting your password" todo="record" /%}

## Reset it, step by step

1. On the [sign-in page](/auth/sign-in), choose **Forgot Password?** —
   it takes you to the **Reset password** page.
2. Enter the email address on your account and submit. You'll see a
   confirmation: check your inbox, we've emailed you a reset link.
3. Open the email and follow the link. It brings you back to our site on
   the **Update password** page.
4. Enter your new password (at least 8 characters is a good idea) and
   choose **Update password**.
5. That's it — you're signed in and your new password works everywhere
   from now on.

{% screenshot alt="The Reset password page asking for your email address" caption="Enter your email and we'll send a reset link" todo="capture" /%}

{% screenshot alt="The Update password form after following the emailed link" caption="Choose your new password" todo="capture" /%}

{% callout type="warning" title="Use the same browser" %}
Open the reset link in the same browser you requested it from. If you ask
for the link on your phone, tap it on your phone — opening it somewhere
else can make the link fail, and you'll need to request a new one.
{% /callout %}

## If the email never arrives

- **Wait a minute and check spam.** Reset emails usually land fast, but
  filters sometimes grab them.
- **Double-check the address.** The email must match the one on your
  account — the address you used at checkout and where your receipts
  arrive.
- **Links expire.** If it's been a while since you requested it, request a
  fresh one rather than clicking an old email.
- **Still nothing?** [Contact us](/contact) and we'll get you back into
  your account.

## Skip the password entirely

If you're locked out and just need in *now*, use the email code on the
[sign-in page](/auth/sign-in) — we email you a one-time code, you type it
in, and you're signed in with no password at all. See
[Creating your account and signing in](/docs/your-account/creating-your-account-and-signing-in).

Once you're in, you can change your password any time from
[your account](/account): open **Edit profile** and use the **Password**
section.

[Reset your password](/auth/password-reset){button}