# Getting help and support

How to reach us, request a repair or swap, and what to expect when you do.

We're a local Kansas City business — when you reach out, you're talking to
the same small team that delivered your equipment.

## Service requests from your account

The fastest way to get help with your equipment is
[your account](/account). From any rental you can request:

- **Service / repair** — something's not working right; describe the issue
  and we'll schedule a visit.
- **Swap** — trade your unit for a different size or model.
- **Cancellation** — end the rental and schedule a pickup (see
  [Returns and cancellations](/docs/renting-with-us/returns-and-cancellations)).

Requests go straight to our operations queue and we'll follow up to
schedule a time.

## Other ways to reach us

- **Contact form:** [rentsomethingkc.com/contact](/contact)
- **Text or call:** use the phone number from your booking confirmation or
  receipts — texting works great and it's usually the fastest reply.
- **Email:** reply to any receipt or confirmation email and it lands with
  our team.

## Billing questions

Your invoice and payment history live in [your account](/account). For
anything that looks off — a charge you don't recognize, a card update, a
receipt you need re-sent — see
[Payments and billing](/docs/renting-with-us/payments-and-billing) or just
message us.

## Repairs are on us

Normal wear-and-tear repairs are part of renting. If a rented unit breaks
down under normal use, we fix it or swap it — that's the point of renting.
Damage outside normal use is handled per your rental agreement.